How can we convey feelings & attitudes in business?

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In business, especially in meetings, gatherings, or even conversations, feelings & attitudes play a crucial role in communication.. Research shows thtat there are three ways when it comes to communicating our emotions and attitudes. 

THE SPOKEN WORD / TONE OF VOICE / VISUAL 

The 7-38-55 rule...what is it ?

7%- The Spoken Word.

38%- Tone of Voice

55%- Visual, body language especially facial expressions.

Here's the research behind this...Dr Albert Mehrabian developed his 7-38-55 Communication Model that has been hailed by experts in the coaching and training professions. It has even been used in hostage negotiation.

Why is this important in business, especially in meetings? When someone says 'yes' but their tone of voice, even their body language says otherwise. This is why holding meetings, when it is financially feasible, is crucial in todays business world.  

I would submit that it's not only crucial, but vital to an organizations life.




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